Online shopping
Latest
ACCC cracks down on fake specials, dodgy online claims amid cost of living pressures
The chair of the competition and consumer watchdog has put supermarkets, airlines, banks, telcos, ecommerce players and digital platforms on notice.
- by Jessica Yun
Katies, Rivers, Noni B owner to defend ‘flawed’ ACCC lawsuit over failed deliveries
The budget fashion brands retailer sent out hundreds of thousands of items more than 20 days after customers had ordered them, and in some instances, not at all.
- by Jessica Yun
Updated
Earnings season
More post offices in Sydney, Melbourne to shut amid $182m cost of snail mail
Our online shopping habit is keeping Australia Post alive, but more post offices are set to close, CEO Paul Graham said.
- by Jessica Yun
Updated
Executive shake-up
The Iconic’s former CEO to lead budget brands Rivers, Katies, Noni B
Erica Berchtold was due to begin at Best & Less last September, but has now ended up at as head of Mosaic Brands instead.
- by Jessica Yun
‘Difficult decision’: Kogan.com bumps up prices on loyalty members despite triple profit
Kogan.com founder Ruslan Kogan has increased the price of its subscription program made up of its most loyal and repeat customers despite the e-commerce company’s profit of $10.2 million in the first half of the financial year.
- by Jessica Yun
Opinion
Sunday Life
I’ve discovered the secret to the joy of shopping without the price tag
Carting new clothes gives me the thrill of the hunt and the pleasure of longing, without the disappointment of actually buying.
- by Kerri Sackville
‘It’s quite disheartening’: How Etsy lost its handmade edge
Once a haven for handmade and vintage goods, the online marketplace has become plagued by counterfeit and mass-produced items.
- by Lauren Ironmonger
‘Absolutely horrific, criminal conduct’: US charges eBay in cyberstalking case
US authorities say the e-commerce giant’s security staff threatened two newsletter writers by posting ads for fictitious sexual events at the couple’s home.
- by David Streitfeld
Would you trust a computer to choose your wardrobe? We tried it
2023 was the year for generative AI in fashion. So, how do ‘virtual stylists’ work, and would they be able to choose a winning outfit?
- by Melissa Singer
The Iconic promises to issue refunds to hacked customers
Customers took to the retailer’s Facebook posts to complain about being left out of pocket. Some claimed over $1000 had been taken out of their bank accounts.
- by David Swan and Jessica Yun